Privacy Policy

The data controller is Sinergia Vital COI, operating the educational platform at sinergiavitalcoi.com, with offices at Cra. 57 #9-29, Bellavista, Cartagena de Indias, Bolívar, Colombia. You may contact us regarding data protection matters at info@sinergiavitalcoi.com or by calling +57 301 305 7198.

This Privacy Policy applies to all personal data collected through the website sinergiavitalcoi.com and through any direct communications with our organization related to our educational programs.

We collect only the information you voluntarily provide to us. Through our contact form, we collect:

• Your full name
• Your email address
• The content of your message or inquiry

We may also collect technical data automatically when you visit our website, including your IP address (anonymized where possible), browser type, operating system, pages visited, and time spent on the site. This technical data is collected through cookies and similar technologies, as described in our Cookie Policy.

We do not collect sensitive personal data as defined under Colombian Law 1581 of 2012, such as data relating to health, political opinions, religious beliefs, or biometric information.

The personal data you provide through our contact form is used exclusively for the following purposes:

• To respond to your inquiry about our educational programs
• To provide information about our training workshops, webinars, and courses
• To follow up on your expressed interest in our programs
• To maintain a record of communications for organizational purposes

Technical data collected through cookies is used to understand how visitors interact with our website, to improve the user experience, and to ensure the technical functioning of the site. We do not use your data for automated decision-making or profiling.

Under Colombian Law 1581 of 2012, we process your personal data on the following legal bases:

• Your consent: When you submit our contact form and check the privacy checkbox, you provide explicit consent to the processing of your data for the stated purposes.
• Legitimate interest: For technical data necessary to ensure the security and functionality of our website.

You may withdraw your consent at any time by contacting us at info@sinergiavitalcoi.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We do not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:

• With service providers who assist in the technical operation of our website (such as hosting providers), under strict data processing agreements
• When required to do so by Colombian law, court order, or competent regulatory authority
• With your explicit prior consent for any purpose not described in this policy

Any third-party service providers with whom we share data are required to process it only for the specified purposes and in accordance with applicable Colombian data protection law.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Contact form data is retained for a period of up to two years from the date of your inquiry, after which it is securely deleted unless you have entered into an ongoing relationship with us related to our educational programs.

Technical and analytical data collected through cookies is retained for shorter periods as described in our Cookie Policy. You may request deletion of your data at any time by contacting us directly.

Under Colombian Law 1581 of 2012, you have the following rights regarding your personal data:

• Right of access (conocer): To know what personal data we hold about you
• Right of update (actualizar): To request correction of inaccurate or incomplete data
• Right of rectification (rectificar): To have errors in your data corrected
• Right of deletion (suprimir): To request deletion of your data where there is no legal obligation to retain it
• Right to revoke consent (revocar): To withdraw your consent to processing at any time
• Right to file complaints (presentar quejas): To file a complaint with the Superintendencia de Industria y Comercio (SIC) if you believe your rights have been violated

To exercise any of these rights, please contact us at info@sinergiavitalcoi.com with a clear description of your request. We will respond within the timeframes established by Colombian law.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

Access to personal data within our organization is limited to personnel who require it to fulfill the purposes described in this policy. We review our security practices periodically to ensure they remain appropriate.

For any questions, requests, or concerns about how we handle your personal data, please contact us through any of the following channels:

• Email: info@sinergiavitalcoi.com
• Phone: +57 301 305 7198
• Post: Cra. 57 #9-29, Bellavista, Cartagena de Indias, Bolívar, Colombia

If you are not satisfied with our response, you have the right to lodge a complaint with the Superintendencia de Industria y Comercio (SIC), the Colombian data protection authority, at www.sic.gov.co.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.